ICON-SCM maintains a close relationship with its customers – continuously evaluating and improving the quality of its services.

For its premier 24x7 support of business critical solutions around the globe, ICON-SCM uses powerful tools and processes to maximize system uptime and minimize response and resolution times. ICON-SCM provides Web-based self-service assistance such as case tracking, alert dashboard, knowledge base, technical FAQ, and more to help customers obtain information and assistance as quickly and efficiently as possible.

ICON-SCM’s superior customer support includes: 

• Guaranteed availability with “follow the sun” support centers in Germany, the United States, and India
• Direct communication with dedicated technical and business support personnel
• Prioritized support needs resolved to your satisfaction
• Effective project control using a Web-based issue tracking
• Premium, Standard, and Basic support packages
• Modular support services which can be combined into a solution that best suits your needs.

Support Options