icon-scm maintains a close relationship with its customers – continuously evaluating and improving the quality of its services.
For its premier 24x7 support of business critical solutions around the globe, icon-scm uses powerful tools and processes to maximize system uptime and minimize response and resolution times. icon-scm provides Web-based self-service assistance such as case tracking, alert dashboard, knowledge base, technical FAQ, and more to help customers obtain information and assistance as quickly and efficiently as possible.
icon-scm’s superior customer support includes:
- Guaranteed availability with support centers in Germany and the United States
- Direct communication with dedicated technical and business support personnel
- Prioritized support needs resolved to your satisfaction
- Effective project control using Web-based issue tracking
- Premium, Standard, and Basic support packages
- Modular support services that can be combined into a solution that best suits your needs.